CA Clarity Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle

Business Challenge: With a 32-year history of operating as a federal government entity, Sallie Mae was no stranger to processes. However, the many manual process controls required a significant expenditure of resources. In addition, Sarbanes-Oxley audits and Statement of Auditing Standards audits required an automated, process-driven structure for audit and compliance. The processes in place were often more than what was called for. In fact, “overcomplying” resulted in lengthy processes that were too complicated to be performed consistently.

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