CA Clarity™ Support
Support Overview
Our customers depend on CA Clarity software to operate their businesses. To meet this critical need, we provide comprehensive, dependable software support services around the globe, so that "no matter what," your CA Clarity software is always available and running at peak performance.
Product Support and Product Updates are provided as part of an active maintenance contract with CA. Refer to the CA Maintenance Policy (see below) for more information.
Product Support
Product Support is a flexible, easy-to-use service that provides timely, effective support for CA Clarity software products, offering round-the-clock problem diagnosis and resolution by CA Support Services professionals via the phone or web.
Self-Service Support
CAoffers our customers a valuable support service: a secure web site where you can make inquiries and log software issues. Registered users personalize a home page, then use it to register issues, ask support-related questions, search for information and keep records.
Once registered with self-service support, you can:
Create and update your personal profile
Create and update your CA Clarity product profile
Search the CA Clarity support knowledge base
Participate in online user forums
Enter new queries or software issues
Review and update the status of queries and issues
Generate a query report and issue status report
To register for self-service support, you must first be listed as a support contact for your company. To check your status, simply contact CA Clarity Support using the information shown below. Then, visit the Clarity support web site to fill out and submit the registration form. You will receive a support username and password within 24 hours.
Product Updates
Product updates consist of new product releases or component software subsequent to your CA Clarity software implementation, and include:
Software updates
General maintenance
Patches
Documentation update releases
Both Product Support and Product Updates are provided as part of an active maintenance contract with CA, which is contractually required for the first year after purchase of a software product or product component. Refer to the CA Maintenance Policy below for more information.
CA Maintenance Policy
The Maintenance Policy document is available for immediate download in the following languages:
Support Contact Information
CA CLARITY AMERICAS SUPPORT CENTER
2000 Seaport Blvd.
Redwood City, CA 94063
USA
Tel: 1-888-550-6458
Email: support@niku.com
CA CLARITY EUROPE-MIDDLE EAST-AFRICA SUPPORT CENTER
Ditton Park, Riding Court Road
Datchet, Berkshire SL3 9LL
United Kingdom
Tel: +44 08459 888788
Email: support-etz@niku.com
CA CLARITY ASIA-PACIFIC SUPPORT CENTER
Level 5, 441 St. Kilda Road
Melbourne VIC 3004
Email: support-apac@niku.com
|
Country |
Telephone Number |
|
Australia |
1800-023-386 |
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China |
800-8100-670 |
|
Hong Kong |
852-2587-9993 |
|
India |
1-600-425-9393 |
|
Indonesia |
001-803-657-259 |
|
Japan |
0120-702-870 |
|
Korea |
080-022-0808 |
|
Malaysia |
1800-80-1160 |
|
New Zealand |
0800 652 580 |
|
Philippines |
1-800-1651-81 |
|
Singapore |
65-6336-6911 |
|
Taiwan |
0800-005-454 |
|
Thailand |
001-800-65-6152 |
Support Documents for Current Customers:
| The Clarity Insider |
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The Clarity Insider is a quarterly email newsletter exclusive to CA Clarity™ Customers and users. |
| Customer Webcasts |
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